Refunds

You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. This right to return does not apply to any timber ordered by phone or email as this is made to order. For information regarding how to return a product, please see below.

Products purchased online.

Within 30 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Contact us on 01494 980145 or at enquiries@benchmarktimber.co.uk for advice. Proof of purchase is required and all products must be undamaged.

Please note that:

• No refunds or exchanges can be given on any timber ordered by phone or email which is made to order If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate. Any refund would be offered as full and final settlement.

Cancellation

You can cancel any online order (excluding any timber ordered by phone or email which is made to order) and receive a full refund (including standard delivery charges) by contacting enquiries@benchhmarktimber.co.uk at any time before the product is dispatched or within 14 days starting on the day after delivery.

Refunds will be paid no later than 14 days after our receipt of the returned Products 

Terms of Website Use

These terms and conditions govern your use of our web site. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this web site. If you do not accept these terms, please do not use this web site. Using the web site implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

Site Access

You will be able to access the majority of this web site without having to register any details with us. However, particular areas of this web site will only be accessible only if you have registered.

Use of Website

No part of this Web site may be reproduced without our prior written permission.

You are permitted to use our web site for your own purposes and to download and print material from this web site provided that you do not modify any content without our consent. Material on this web site must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this web site are owned by us or our licensors and must not be reproduced without our prior consent.

Site Uptime

We take all reasonable steps to ensure that this web site is available 24 hours every day, 365 days per year. However, web sites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this web site is unavailable at any time.

This web site may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy privacypolicy.html, any material you send or post to this web site shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this web site you shall not post or send to or from this web site any material:

For which you have not obtained all necessary consents

That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom

Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting such material to this web site.

Links to and From Other Website

Any links to third party web sites located on this web site are provided for your convenience only. We have not reviewed each third party web site, and have no responsibility for such third party web sites or their content. We do not endorse the third party web sites or make representations about them or any material contained in them. If you choose to access a third party web site linked to from this web site, it is at your own risk.

If you would like to link to this web site, you may only do so on the basis that you link to, but do not replicate, any page on this web site, and subject to the following conditions:

You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us

You do not misrepresent your relationship with us or present any false information about us

You do not link from a web site that is not owned by you

Your web site does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom

If you choose to link to our web site in breach of these terms you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Disclaimer

We take all reasonable steps to ensure that the information on this web site is correct. However, we do not guarantee the correctness or completeness of material on this web site. We may make changes to the material on this web site at any time and without notice. The material on this web site may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

The material at this web site is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this web site on the basis that we exclude all representations, warranties and conditions which but for these terms may have effect in relation to this web site.

Exclusion of Liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this web site), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our web site. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this web site.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our Details

Our business’s name is: Benchmark Timber Ltd

Our business address is:

Cressex Enterprise Centre,
Cressex Business Park.
Lincoln Road
High Wycombe.
HP12 3RL

Our contact details are: enquiries@benchmarktimber.co.uk or by telephone 01494 980145